Terms & Conditions

General Terms and Conditions

for the sale of products via the website www.leondiapers.com (hereinafter the “Sales Platforms”)

Contact Details

Viktorie Malá
Company ID No.: 19513810

Registered office: Klidná 296/29, Praha 6, 162 00, Czech Republic (hereinafter the “Registered Address”)

The entrepreneur is entered in the Trade Register maintained by the Trade Licensing Office of the Prague 6 Municipal District.

Supervision over the entrepreneur’s compliance with obligations is exercised by the Czech Trade Inspection Authority.

1. Introductory Provisions

1.1. These General Terms and Conditions (hereinafter the “Terms”) govern the mutual rights and obligations arising in connection with or on the basis of a purchase contract concluded between the business entity Viktorie Malá, Company ID No.: 19513810 (hereinafter the “Seller”) and the buyer (hereinafter the “Buyer”).

2. Description of Products

2.1. The products governed by these Terms are diapers intended for rabbits for indoor use (hereinafter the “Diapers”) and other products according to the Seller’s current offer. When using and maintaining the products, the Buyer shall follow the instructions in the enclosed manual. The Seller is not liable for any incorrect use by the Buyer. The products are not toys; do not leave children unattended with them.

2.2. As regards the properties of the Diaper, it may capture up to 100% of the rabbit’s liquid and solid faeces. This depends on several factors such as the quantity of faeces, its external form, attachment and correct size of the Diaper, as well as on how the rabbit moves. The size chart is for guidance only and may not correspond in all cases.

3. Order and Delivery

3.1. The Buyer places an order via the above-mentioned Sales Platforms. Placing an order shall mean completing an order either in the e-shop on the website www.leondiapers.com or by contacting the Seller directly via the above-mentioned Sales Platforms with the intention to purchase a product. The order constitutes a binding offer by the Buyer to conclude a contract for the purchase of goods with the Seller. Unless agreed otherwise between the Seller and the Buyer, the order will be processed and dispatched only after the payment has been credited to the Seller’s bank account.

3.2. For the purpose of placing an order, the Buyer shall provide the Seller with their full name, telephone number, e-mail and delivery address for the product. In the case of a purchase by a company, the Buyer shall also provide data such as the company name, Company ID No., registered office address and, where applicable, VAT ID No. The Buyer is also obliged to specify which product they are interested in, for example the colour and size of the product.

3.3. After receipt of the order, it is possible that the product will not be immediately available. The delivery period may be individually agreed between the Seller and the Buyer. The Seller reserves the right to cancel the order or part of it if the product is unavailable for a long period of time.

3.4. Any discounts on the purchase price of a product cannot be combined with each other unless the Seller and the Buyer agree otherwise.

3.5. Costs incurred by the Buyer for the purpose of placing an order, such as telephone or internet services, shall be borne by the Buyer.

3.6. Any presentation of products by the Seller is for information purposes only and the Seller is not obliged to conclude a purchase contract for these products.

4. Price and Payment

4.1. The price is the monetary amount to be paid for the product and is either directly indicated in the product catalogue, for example in the e-shop, or is individually communicated to the Buyer, for example by private message or e-mail. Prices marked with Kč or CZK are in Czech crowns and prices marked with € or EUR are in euro. A price in another currency may also be individually agreed between the Seller and the Buyer. For payment in euro or another currency, the Buyer may be referred to a second account of the Seller kept in another currency.

4.2. The price for transport includes the packaging of the product (packing). The Buyer is obliged to choose one of the shipping options offered by the Seller; otherwise, it will not be possible to complete the order.

4.3. The product catalogue may be published on all Sales Platforms. The Seller reserves the right to change the price of a product, including after an order has been placed and before it is dispatched. The Buyer must agree to the price adjustment; otherwise, the order will be cancelled.

4.4. The Buyer is obliged to pay the price of the order in accordance with the agreed payment terms. The Buyer pays for the order in advance; however, if, even inadvertently, the order is dispatched earlier, the Seller must receive the payment no later than fourteen (14) days from the receipt of the order by the Buyer; otherwise, the Buyer is obliged to send the order back to the Seller’s Registered Address at their own expense.

4.5. Title to the product passes to the Buyer once the Buyer has paid the total price and taken delivery of the product. In the case of payment by bank transfer, the total price is paid when it is credited to the Seller’s bank account; in the case of payment by card, it is paid at the moment the payment is made.

4.6. In the case of delivery of the product to a specific address, shipping and packing costs are added to the price. The delivery time of the product depends on its availability and on the chosen method of delivery and payment. The estimated delivery time is for guidance only and may change. After taking delivery of the product, it is the Buyer’s obligation to check that the product packaging is intact and, in the event of any defects, to notify the carrier and the Seller without delay. The risk of damage to the product passes to the Buyer at the moment the product is taken over. If, for reasons on the Buyer’s side, the product is delivered repeatedly or in a manner other than as agreed in the contract, the Buyer is obliged to compensate the Seller for the costs associated with such repeated delivery.

5. Online Shop

5.1. The Seller’s online shop (hereinafter the “E-shop”) is operated on the website www.leondiapers.com. The Seller’s E-shop serves primarily for placing orders and for the creation of a distance purchase contract between the Buyer and the Seller in the online internet space.

5.2. When purchasing products, it is an obligation to provide all information correctly and truthfully. The information provided in the order will be considered correct and truthful. The contract is concluded in the language selected by the customer during the ordering process. The Seller provides all contractual documents and all legally required information in any of the languages available on the website.

5.3. In the E-shop environment, the Buyer expresses interest in a product by selecting a specific product and then clicking the “Add to cart” button. The Buyer is obliged to specify which variant of the product they are interested in, such as its size and colour or colour pattern. If the product variant is marked “On request”, the product is not in stock and must first be manufactured. An order for a product “On request” is nevertheless binding and the Buyer concludes a contract with the Seller. The product is usually accompanied by a description specifying what product it is and what its properties are. The description does not include the full manual. For more detailed information and questions about the product, the Buyer may contact the Seller.

5.4. The total price of the order will be communicated to the Buyer at the end of the order before it is bindingly sent. By creating and sending the order, the Buyer also undertakes to pay for it. Before clicking the “Place Order and Pay” button, the Buyer must confirm that they have read and agree with the Terms and with the Personal Data Protection Conditions; otherwise, it will not be possible to complete the order. The completed information will be sent to the Seller after clicking the “Place Order and Pay” button.

5.5. The order will be processed by the Seller as soon as possible and an order confirmation with order details together with payment information may be sent to the e-mail address provided by the Buyer. In the case of payment by bank transfer to the Seller’s account, the Buyer will be requested to pay it. A summary of the order may be attached to the e-mail. The order does not always have to be confirmed and the Seller is not obliged to conclude a contract with the Buyer in all circumstances after an order has been placed. For example, the Seller is not obliged to sell the product to the Buyer in the event that there is a typo or similar error in the text. This error also applies to the prices listed.

5.6. The Buyer is obliged to pay for the order in accordance with the agreed terms, with which they agreed by completing the order and thus concluding the contract with the Seller. As a standard, payment is made by bank transfer and payment card, but other payment methods may be agreed, including the involvement of third parties through which payment may be made. In the case of payment by bank transfer, the total price is due within fourteen (14) days from the date of placing the order.

5.7. In some cases, it is possible to purchase a product with an additional discount. This discount is applied as a promo code which must be entered in the correct format in the designated field. If you do so, the product will be provided to the Buyer at a discount. The discount may apply to a specific product or products or to the entire purchase. The validity of these promo codes is usually time-limited and their validity may end at any time.

5.8. A user account is an account created on the basis of data provided by the person who sets up the account. The account allows the storage of the entered data and the storage of the order history, ordered products and concluded contracts. When registering a user account, it is an obligation to provide all entered data correctly and truthfully and to update it in the event of a change. Access to the user account is secured by a username and password. It is an obligation to maintain confidentiality regarding these access data and not to provide them to anyone. In the event of misuse, the Seller, the provider or the administrator of the website shall bear no responsibility. The user account is personal and the Buyer is therefore not entitled to allow third parties to use it. Furthermore, it may be cancelled by the Seller if the Buyer breaches any of the conditions and obligations under the contract or does not use the account for a certain period of time. The user account does not have to be available continuously, nor do the website itself and other Sales Platforms used by the Seller.

5.9. If it is possible to create a review of a purchased product on the E-shop website, its authenticity may be verified. This is a check by the Seller that the review originates from an actual Buyer. In case of doubts and uncertainties about its authenticity, the review may be deleted or may not be published. On the other hand, reviews may be published outside the E-shop, on other Seller’s platforms.

6. Warranty

6.1. The Seller provides a warranty for the quality of the products sold. The Buyer has the right to make a claim in the event that a defect in the product is discovered. In the case of visible damage to the shipment by the carrier, the Buyer is obliged not to accept such shipment from the carrier at all. The Buyer is obliged, after taking delivery of the shipment, to check its contents and the correctness of the order. In case of discrepancies in the contents of the shipment, the Buyer shall contact the Seller immediately.

6.2. Before using the product, the person is obliged to read the enclosed manual. The warranty does not apply if the defect in the product arose as a result of improper use or neglect by the Buyer.

6.3. If the Diaper is not provided with instructions for use, the Buyer is obliged to contact the Seller and the Seller will provide the instructions without delay. If the Buyer does not contact the Seller, it is assumed that the Buyer has received the manual.

7. Withdrawal from the Purchase Contract

7.1. The Buyer has the right to withdraw from the contract without giving any reason within fourteen (14) days from the date of conclusion of the contract, or in the case of the purchase of a product, within fourteen (14) days from its receipt. The Buyer shall inform the Seller of withdrawal from the purchase contract in any demonstrable manner (in particular by sending an e-mail or a letter to the Seller’s address, see the Seller’s contact details).

7.2. However, as the Buyer you may not withdraw from the contract in cases where the subject-matter of the contract is performance referred to in Section 1837 of the Civil Code. The Buyer may not withdraw from a contract relating to a product that has been modified according to the Buyer’s wishes. This includes, for example, products manufactured or customised to measure.

7.3. The product must be returned to the Seller at the Seller’s address within fourteen (14) days from withdrawal from the contract. In the event of withdrawal from the purchase contract, the product is not sent to the Seller cash on delivery; cash-on-delivery parcels are not accepted. In the event of withdrawal from the purchase contract, the Buyer shall bear the costs of transport of the product to the Seller. The Buyer is, on the other hand, entitled to a refund of the price for transport, but only up to the amount corresponding to the cheapest offered method of delivery of the product. If the Seller breaches the concluded contract, the Seller shall also bear the costs associated with returning the product to the Seller, again only up to the amount of the transport price corresponding to the cheapest offered method of delivery of the product that the Seller offered for the delivery of the product.

7.4. The Buyer shall return the product in the original and complete packaging material together with everything that formed part of the packaging. Furthermore, the product must be undamaged, unsoiled, without odour and must not bear visible signs of use. Otherwise, the product will either not be accepted by the Seller or compensation for damage to the Seller will be set off against the refunded amount up to 100%.

7.5. The Seller is not obliged to refund the amount to the Buyer before the returned product has been received from the Buyer and its condition checked. From the date of receipt of the product, the Seller has a period of fourteen (14) days to refund the amount to the account from which it was credited, or to the account chosen in the notice of withdrawal from the contract.

8. Complaints (Claims)

8.1. If a defect occurs in the purchased product during the warranty period, the Buyer has the right to claim this defect. For complaints, the Buyer shall contact the Seller by e-mail. A defect cannot be considered a change in the product (its properties) which occurred during the warranty period as a result of its wear and tear, improper use, insufficient or inappropriate maintenance, as a result of natural changes in the materials from which the product is made, as a result of any damage by the Buyer or a third party or other improper intervention. Rights arising from liability for defects in the product for which the warranty period applies shall lapse if not exercised within the warranty period.

8.2. A defect in the product will not be removed if, in view of its nature, it is impossible or disproportionately costly in relation to the value of the product. In this case, part or all of the purchase price for the purchased product will be refunded to the Buyer. The right to withdraw from the contract does not arise if the defect in the product is insignificant. If the defect in the product was caused by the Buyer, the Buyer is not entitled to rights arising from defective performance.

8.3. Unless the Seller and the Buyer agree individually otherwise, the Seller shall rectify the defects within thirty (30) days of receipt of the complaint and provide the Buyer with information on the handling of the complaint using the contact details provided. If the product is replaced, the warranty period starts running again upon receipt of the new item. The warranty period must not be confused with the lifetime of the product, i.e. the period during which, if properly used and treated, the product can, in view of its properties, the purpose given and the different intensity of its use, last.

8.4. The Buyer may make a claim only by delivering the product to the Seller’s Registered Address. The Buyer is obliged to pack the product so that it is not damaged during transport and the original packaging is not damaged. The product is not sent to the Seller cash on delivery; cash-on-delivery parcels are not accepted. Together with the product sent, the Buyer is obliged to specify how the defect in the product manifests itself and at the same time prove that the product was purchased from the Seller.

8.5. The warranty claim during the warranty period does not apply to defects in the product caused by:

a) use in conflict with the enclosed instructions for use

b) mechanical damage and wear and tear

c) natural disasters

d) the product being claimed after the expiry of the warranty period

e) the product being unprofessionally installed, modified or repaired

f) in the case of items sold at a lower price, the warranty does not apply to defects for which the lower price was agreed

g) in the case of used items, the Seller is not liable for defects corresponding to the degree of use or wear and tear which the item had when taken over by the Buyer

In the event of an unjustified complaint, the Buyer is not entitled to reimbursement of their costs associated with the handling of the complaint.

9. Limitation of Liability

9.1. The Seller is not liable for any losses, harm or damage caused in connection with the use of the Diapers or other products, including the death of an animal. The suitability of using the Diapers and other products is at the Buyer’s own discretion. If you are unsure about the suitability of using a product, please consult your veterinarian.

10. Personal Data Protection

10.1. For the provision of our services, the sale of products and the operation on the Sales Platforms including the website, we process certain personal data. This includes name and surname, e-mail, telephone, billing and delivery details. We also use the data to improve services and contact users of the website. Some personal data will be processed for the fulfilment of our obligations arising from the law (mainly for accounting and tax purposes and for the purpose of handling complaints). The Seller has not appointed a data protection officer. We handle the obtained data in accordance with GDPR, i.e. with personal data protection.

10.2. The Buyer’s necessary personal data will be passed on to the carrier for the purpose of delivering the product. The invoice for the product or products will be sent to the e-mail address provided by the Buyer. The Buyer may also receive a satisfaction questionnaire from the Seller.

10.3. If the sending of a “newsletter” (distribution of marketing and information messages and news) is active on the E-shop website and if the purchasing customer has not prohibited this, their e-mail address may be used for such distribution.

10.4. The E-shop website is connected via the Google Analytics service, where data on activity on the E-shop website is collected. Such activities include, for example, traffic to the E-shop, sales conversions and new users. Everything is carried out in accordance with GDPR, i.e. with personal data protection.

10.5. So-called cookies are text files containing a small amount of information that are downloaded to the device of the website visitor when visiting the Seller’s website. The cookies are then sent back to the website or another website that recognises them each time they are visited. Cookies perform various functions, for example, they allow efficient navigation between websites, remember the visitor’s preferences and generally improve the experience of the user who visited the website. They can also ensure that online advertisements are better tailored to the user and their interests. Third parties (including, for example, external service providers) may also use cookies and access data collected by cookies on the website. Consent to the use of cookies and to the processing of data is expressed in the banner on the website. The management of cookies and the information banner about them on the website differs depending on the browser used.

10.6. If the user believes that the Seller is not handling the data correctly, they have the right to lodge a complaint with the Office for Personal Data Protection or to take their claims to court.

11. Confirmation of Consent to the Terms

11.1. By purchasing a product, the Buyer confirms that they have read these Terms and agree with them. These Terms are available on the Seller’s website.

12. Final Provisions

12.1. These Terms constitute a contractual relationship between the Seller and the Buyer and replace all previous oral or written agreements. Written correspondence between the Buyer and the Seller takes place primarily by e-mail, unless agreed otherwise.

12.2. The Seller reserves the right to correct any inaccuracies that may have arisen from typographical or similar errors, on all Sales Platforms including the E-shop and in private communication. The Seller further reserves the right to temporarily restrict the operation of the website or any of the Sales Platforms.

12.3. The Seller reserves the right to amend these Terms provided that the Buyer is informed of the changes and the new wording of the Terms.

12.4. In the case of out-of-court handling of complaints against the Seller, the Buyer shall contact the Czech Trade Inspection Authority and other state supervisory bodies.

12.5. All arrangements between the Seller and the Buyer are governed by the legal order of the Czech Republic.